Orders of up to 4 items are shipped via Royal Mail using the signed for method and are insured for up to £28.
Orders of 5 or more items are shipped via Parcel Force and are insured for up to £100.
If no one is available to accept or sign for the goods, a card should be left notifying you that your local Sorting Office / Post Office has a parcel awaiting your collection.
Double 12" / LP`s count as two Items and so on, This is reflected in the price of the item.
Delivery Times :
Please allow 3 to 5 days for delivery.
If you wish to have an order sent to a different address to the one you gave for a previous order you can change the address during the checkout process on either the "Delivery Information" or "Order Confirmation" pages.
Returns:
Before returning any items you must first contact us by email,To provide us with your Order Number,Your Name & Address;The Artist &Track Title of each item. Please include an explaination for returning the item/s.
(Important - Type the word "Returns" in the subject line of your email.)
We will send you an email advising you when to return an item or items, Please keep in mind that we only carry a low number of each item in stock; so on occassions we may not be able to provide you with the item of your choice.You will be contacted by email asking for an alternative choice.
Please make sure you obtain a "proof of postage" receipt from the Post Office you are using to return the goods.There is no charge for this and simply proves that you sent the package back to us.This is a precaution in case the package is lost in the post on the way back to us.
(Important - Type the word "Lost" in the subject line of your email).
Sybaphonik holds no responsibility for any goods lost or damaged whilst in transit.
In the event of this you must take it up with Royal Mail or your local Post Office.
Royal Mail do not consider a package lost until 15 working days after despatch.
Before returning any damaged items you must first contact us by email,To provide us with your Order Number,Your Name & Address;The Artist &Track Title of each item and details explaining the damage to the item/s.
